Privacy Policy

Company Name: Chongqing Zhixi Traceability E-Commerce Co., Ltd.
Email: service@virexaia.com


Last Updated: December 25, 2025

At Virexaia™, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, interact with our services, or purchase products from us.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a secure and convenient shopping experience, we may collect certain information when you interact with our website.

Information You Provide

When you:

  • Place an order
  • Create an account
  • Subscribe to updates
  • Contact our customer service team
  • Participate in promotions or surveys

We may collect information including:

  • Full name
  • Email address
  • Shipping address
  • Billing information
  • Phone number
  • Payment-related details
  • Order history and purchase information

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Website interaction data
  • Pages viewed and browsing activity
  • Information collected through cookies and similar technologies

This information helps us improve website performance and provide a better user experience.

2. How We Use Your Information

The information we collect may be used for the following purposes:

Order Processing & Fulfillment

We use your information to:

  • Process payments
  • Confirm and manage orders
  • Arrange shipping
  • Provide tracking updates
  • Handle customer service requests

Improving Your Experience

We may use collected information to:

  • Improve our website functionality
  • Understand customer preferences
  • Enhance product selection and services
  • Create a more personalized shopping experience

Communication

With your permission, we may contact you regarding:

  • New product announcements
  • Special offers
  • Promotions
  • Updates related to your orders

You may unsubscribe from marketing communications at any time.

Security & Fraud Prevention

We use information to:

  • Detect suspicious activities
  • Prevent unauthorized transactions
  • Protect our customers and website security

3. Data Security & Protection

Protecting your personal information is a priority at Virexaia™.

We use appropriate security measures designed to protect your information, including:

🔒 Secure Payment Processing
Payment information is processed through trusted payment providers using encrypted technology.

🛡️ Restricted Access
Personal information is only accessible by authorized personnel and service providers who need it to perform business operations.

💳 Payment Information Protection
We do not store complete credit or debit card information on our servers after payment processing is completed.

While we take reasonable steps to protect your data, no online transmission or storage system can be guaranteed to be completely secure.

4. Information Sharing With Third Parties

Virexaia™ does not sell, rent, or trade your personal information for independent commercial use.

We may share information only with trusted service providers that help us operate our business, such as:

  • Payment processors
  • Shipping and fulfillment partners
  • Website hosting providers
  • Analytics providers
  • Customer support services

These partners are authorized to use your information only to provide necessary services.

5. Advertising & Marketing Technologies

We may work with selected third-party advertising and analytics partners that use technologies such as cookies, pixels, or similar tools.

These technologies may help us:

  • Measure website performance
  • Understand customer interests
  • Provide more relevant advertisements

Third-party services may collect information according to their own privacy policies.

You may manage advertising preferences through your browser settings or directly through the privacy controls provided by these third-party platforms.

6. Cookies Policy

Virexaia™ uses cookies and similar technologies to improve website functionality and provide a better shopping experience.

Cookies help us:

🍪 Essential Functions
Support features such as shopping carts, checkout, and account access.

📊 Analytics Improvement
Understand how visitors use our website and improve performance.

📢 Marketing Support
Help provide more relevant content and advertisements.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are restricted.

For more information about Shopify cookies, please visit:
https://www.shopify.com/legal/cookies

7. Third-Party Websites

Our website may contain links to external websites or services.

Please note:

  • Third-party websites operate independently from Virexaia™
  • Their privacy practices may differ from ours
  • We are not responsible for the content, security, or privacy policies of external websites

We recommend reviewing the privacy policies of any third-party websites you visit.

8. California Privacy Rights (CalOPPA)

In accordance with applicable California privacy requirements:

✔ Our Privacy Policy is publicly available on our website
✔ Users may browse our website without creating an account
✔ Policy updates will be posted on this page
✔ Customers may request updates or corrections to their personal information by contacting us

Do Not Track Requests

Depending on your browser settings and applicable laws, you may have options to manage tracking preferences. You can adjust these settings through your browser controls.

9. Children’s Privacy

Virexaia™ does not knowingly collect personal information from children under the age of 13.

If you believe a child has provided personal information to us without appropriate permission, please contact us. We will take reasonable steps to review and remove such information.

10. Data Breach Response

In the unlikely event of a security incident involving personal information, Virexaia™ will take appropriate actions, including:

  • Investigating the situation
  • Taking steps to protect affected information
  • Providing notifications when required by applicable laws

11. Email Communications (CAN-SPAM Compliance)

We may collect email addresses to:

  • Process orders
  • Send purchase confirmations
  • Provide shipping updates
  • Share optional promotional messages

For marketing emails:

✔ Messages will clearly identify the sender
✔ We will not use misleading subject lines
✔ Every promotional email includes an unsubscribe option
✔ Opt-out requests will be processed promptly

12. Your Privacy Choices

You may have the ability to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Unsubscribe from promotional emails
  • Manage cookie preferences

To make a privacy-related request, please contact us.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Brand: Virexaia™
Company: Chongqing Zhixi Traceability E-Commerce Co., Ltd.
Email: service@virexaia.com

Thank you for trusting Virexaia™.
We are committed to protecting your privacy while providing a safe, reliable, and enjoyable shopping experience.